Last updated: 2 September 2026
Amsha & Mohammad Funeral Service, part of Al-Manaar (the Muslim Cultural Heritage Centre), respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request assistance, use our services, or otherwise communicate with us.
1. Who we are
Amsha & Mohammad Funeral Service is the dedicated Islamic funeral service of Al-Manaar, the Muslim Cultural Heritage Centre.
Registered Charity No.: 1059085
Address:
Al-Manaar
244 Acklam Road
North Kensington
London W10 5YG
United Kingdom
Telephone: 07943 119996
Email: funeral.service@mchc.org.uk
For the purposes of applicable UK data-protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the organisation responsible for your personal information is Al-Manaar / the relevant data controller for the service through which your information is collected.
2. Information we may collect
Depending on how you interact with us, we may collect information such as:
- Your name and contact details.
- Telephone and WhatsApp contact details.
- Email address.
- Address and location information.
- Information about the deceased and their circumstances where this is necessary to provide funeral services.
- Information required for funeral, burial, repatriation, coroner or administrative arrangements.
- Identification and documentation details where required for legal or funeral arrangements.
- Information you provide when requesting a call back or assistance.
- Details of communications you have with our team.
- Information submitted through forms on our website.
- Technical information about your use of our website, such as IP address, browser type, device information and pages visited.
We ask that you only provide information that is relevant and necessary for the service or assistance you are requesting.
3. Sensitive and special-category information
Funeral arrangements can involve information that is particularly sensitive, including information concerning the deceased, family circumstances, health information, religious requirements, or information contained in official documents.
Where such information is necessary to provide funeral services, we will handle it carefully and only use it where there is a lawful basis to do so under applicable data-protection law.
We do not use sensitive information for advertising or unrelated marketing purposes.
4. How we use your information
We may use personal information to:
- Respond to enquiries and requests for assistance.
- Provide funeral and related services.
- Arrange collection, Ghusl, Kafan, Janazah, burial and transportation.
- Assist with repatriation arrangements.
- Communicate with hospitals, care homes, coroners, cemeteries, government authorities, airlines, embassies, consulates and other relevant organisations where necessary.
- Complete required documentation and administrative processes.
- Arrange appointments, call-backs and service arrangements.
- Respond to WhatsApp, telephone and email enquiries.
- Process and administer payments where applicable.
- Keep appropriate records of services provided.
- Meet legal, regulatory and safeguarding obligations.
- Protect the security and integrity of our organisation and website.
- Improve our website and services.
- Respond to complaints or requests concerning our services.
5. Our lawful basis for processing
Depending on the circumstances, we may process your information because:
- You have asked us to take steps in order to provide a service or enter into an arrangement with you.
- Processing is necessary for us to provide the funeral service you have requested.
- We have a legal or regulatory obligation to process the information.
- Processing is necessary to protect someone’s vital interests in an emergency.
- You have given consent where consent is required.
- Processing is necessary for our legitimate interests, provided those interests do not override your privacy rights.
Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect processing that took place before consent was withdrawn.
6. Information about deceased individuals
Data-protection legislation generally applies to living individuals rather than deceased persons. However, information concerning a deceased person may contain personal information about living relatives, representatives or other individuals.
We therefore treat information relating to funeral arrangements with a high level of confidentiality and care.
We will only disclose information to people or organisations where there is an appropriate reason to do so, such as carrying out funeral arrangements, meeting legal requirements, or following the instructions of an authorised representative.
7. Sharing your information
We do not sell or rent your personal information.
Where necessary to provide our services, we may share relevant information with trusted organisations and individuals, including:
- Hospitals and healthcare organisations.
- Coroners and medical authorities.
- Cemeteries and burial authorities.
- Mosques and religious representatives.
- Government departments and local authorities.
- Embassies and consulates.
- Airlines and repatriation providers.
- Funeral and transport providers.
- Professional advisers and service providers.
- Technology, website, hosting and communications providers.
- Law-enforcement or regulatory authorities where legally required.
We only share information that is reasonably necessary for the relevant purpose.
8. WhatsApp and telephone communications
Our website provides a telephone and WhatsApp contact option for urgent assistance.
If you contact us through WhatsApp, your communication will also be processed by WhatsApp/Meta in accordance with their own terms and privacy policies.
Please avoid sending unnecessary sensitive personal information through WhatsApp where it is not required.
Telephone calls and messages may be recorded or retained where necessary for service administration, safeguarding, legal compliance or responding to enquiries.
9. Website forms
If you submit information through a contact, assistance, call-back, volunteer or other form on our website, we may use the information you provide to respond to your request and provide the relevant service.
Please do not submit information that is not necessary for your request.
10. Cookies and similar technologies
Our website may use cookies and similar technologies.
Cookies may be used to:
- Make the website function correctly.
- Remember certain preferences.
- Understand how visitors use the website.
- Improve website performance and usability.
- Maintain website security.
- Support analytics or other website functionality where enabled.
Where required by law, we will request your consent before placing non-essential cookies on your device.
You can also control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
11. Website analytics
We may use website analytics tools to understand how visitors use our website and improve our services.
Where third-party analytics services are used, those providers may process certain technical information in accordance with their own privacy policies.
We will configure such services appropriately and, where required, obtain consent before using non-essential analytics technologies.
12. Links to other websites
Our website may contain links to third-party websites or services, including mapping, messaging or other external services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reading the privacy policy of any external website before providing personal information.
13. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we keep information depends on factors including:
- The nature of the service provided.
- Legal and regulatory requirements.
- Accounting and financial requirements.
- Whether there is an ongoing relationship or matter.
- Whether the information may be required to establish, exercise or defend legal claims.
- Our legitimate administrative and safeguarding requirements.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
14. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access.
- Accidental loss.
- Destruction.
- Alteration.
- Unauthorised disclosure.
- Other unlawful processing.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
15. International transfers
Some service providers we use may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place as required by applicable data-protection law.
16. Your data-protection rights
Subject to applicable law, you may have the right to:
- Ask for access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your information in certain circumstances.
- Ask us to restrict how we process your information in certain circumstances.
- Object to certain types of processing.
- Request that your information is transferred to another organisation where the right to data portability applies.
- Withdraw consent where processing is based on consent.
- Make a complaint about how we process your personal information.
Some of these rights are subject to legal exceptions and may not apply in every situation.
17. How to exercise your rights
If you would like to exercise a data-protection right or ask a question about how we handle your information, please contact us:
Email: funeral.service@mchc.org.uk
Telephone: 07943 119996
Postal address:
Al-Manaar
244 Acklam Road
North Kensington
London W10 5YG
United Kingdom
We may need to verify your identity before providing personal information or acting on certain requests.
18. Complaints
If you are concerned about how we have handled your personal information, please contact us first so that we can investigate and try to resolve your concern.
You also have the right to complain to the UK’s data-protection regulator, the Information Commissioner’s Office (ICO).
You can find information about making a complaint on the ICO’s website.
19. Children’s privacy
Our website and services are not intentionally directed at children.
We do not knowingly collect children’s personal information for marketing purposes. Where information concerning a child is necessary for a legitimate funeral or administrative matter, it will be handled appropriately and only for the relevant purpose.
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data-processing practices.
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this page periodically.
21. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Amsha & Mohammad Funeral Service
Al-Manaar
244 Acklam Road
North Kensington
London W10 5YG
United Kingdom
24/7 Emergency Line: 07943 119996
Email: funeral.service@mchc.org.uk
We are committed to treating every family and every piece of personal information with dignity, compassion, confidentiality and care.